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Terms & Conditions |
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Anya Travel Limited, is referred to as Anya Travel hereafter. Our contract with you is formed on the basis of the Terms and conditions together with the traveller information & the brochure.
The Tour Contract with Anya Travel
The person who is making the booking is the person who has the authority of all members of the party (party Leader who should be at least 18 at the time of booking), and confirms that each person is aware and accepts all the terms and conditions of business of Anya travel. Issuing off a confirmation invoice means that a contract will exist between yourself (your party) and Anya Travel. Please check the invoice carefully; it is your responsibility to make sure all the information on the invoice is correct, including the spelling of all passengers’ names as they appear on their passports, contacts us immediately if any of these details are not correct. After 7 days after sending out the confirmation invoice we cannot accept any liability if we are not notified of any inaccuracy. After this time limit any mistake notified we will try and rectify but you must meet the costs involved. Anya travel will only meet the costs involved when a mistake was made by the company. We reserve the right to refuse to accept, or proceed with any booking at any time at our sole discretion. Anya Travel reserves the right to increase and decrease tour prices. The contract, including all matters arising from it, is subject to English law and the exclusive jurisdiction of their respective Courts. No employee of Anya Travel other than a director has the authority to vary or omit any of these terms or promise any discount or refund.
Customer Financial Protection
When you buy an protected air holiday package or flights from us you will receive a Confirmation Invoice from us or via our authorised agent through whom you booked) confirming your arrangements and your protection under our.
In the unlikely event of our insolvency, the will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit thwebsite at
The price of our air holiday packages includes an amount to cover the Protection Contribution (APC) we pay to the This charge is included in our advertised prices.
If you book arrangements other than a package holiday from our brochure or website, your monies are protected by way of a guarantee by For further information visit the website at
INSURANCE
Travel insurance is compulsory for all clients whilst on a tour organized by Anya Travel. You accept full responsibility for ensuring that all members of the named party comply with the terms and conditions of the travel insurance policy purchased. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation or curtailment of the holiday or other insurable reasons. Clients should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Proof of adequate insurance will be requested at the start of your tour, failure to provide this will result in the Client being prevented from joining the tour and this will be considered as cancellation from your side i.e. no refund will be paid by Anya Travel.
Illness and Disabilities
The mode of transport, accommodation used are sometimes not suitable for certain conditions and disabilities .Anyone suffering from an illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication, equipment, or other treatment which may be required during the tour. In light of any information provided if we feel that in the interest of the booking unable to accommodate the physical needs of the person concerned then we will not confirm the booking and or may cancel. A doctor’s note may sometimes be required to confirm your fitness to travel. Failure to make such disclosure will constitute breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. Please note you must also disclose to your travel insurer any medical conditions.
Payment for your Tour
On confirmation of your holiday you must pay a deposit 10% of the total of the your cost or £195 for each named person whichever is the greater, or the full tour cost if the booking is made within 10 weeks of departure. This date will be shown on your confirmation invoice. Non payment in full 10 weeks before departure and not being received we will be entitled to keep all deposit monies paid and we will cancel your booking and you will forfeit your deposit and cancellation charges will apply. In certain circumstances it will be necessary to take full payment or a higher deposit at the time of booking to secure your accommodation reservation. This sum will be forfeited on cancellation if after the confirmation has been made. The party leader is responsible for all payments. In line with other major operators will make a charge of 2.5% on all payments made by credit card as this is levied on us by the credit card companies. There will be no charge for payments made by debit card. Payment of your holiday is deemed to be confirmation that the client has read, understands and accepts the terms and conditions of business of Anya travel. Bookings taken on the phone, via the internet, email, letter have also read, understand and accepts the terms and conditions of business.
Vaccination Requirements
It is recommended that you seek medical advice for the country you are visiting in relation to inoculations and vaccinations. We cannot accept liability for any client who is not adequately protected
Unrelated personal injury with your booked travel arrangement
Whilst overseas if a client is injured, becomes ill or suffers death arising from an activity that is not part of your tour arrangements with us, we shall at our discretion offer advice and guidance .
Cancellation by Anya Travel
We reserve the right to cancel any tour in any circumstance; we will not cancel a tour less than 56 days before departure except for Force Majeure and failure to pay the final balance by you. As long as we have received full payment we will return all monies paid excluding administration charges.
Changes made by us while you are on a Tour
Anya Travel will endeavor to operate all tours as advertised. The client accepts by entering into a contract with us that it may be necessary and advisable to modify and vary a tour itinerary or its contents due to prevailing local conditions. This includes transport, accommodation, and any other arrangements and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.
Changes made by us before your Tour
If a major change is known to us, the Client will be told at the time of booking. If a major change becomes necessary, Anya Travel will inform the Client or his travel agent as soon as reasonably possible if there is time before departure. If the change is minor before you travel we have no obligation to advise you, though we will endeavor to do so. The definition of a minor change will depend on the individual’s tour and circumstances and is at the sole discretion of Anya Travel and may include change of itinerary of the cruisers. When a major change is made the client will have the choice of accepting the change of arrangement, or purchasing another available tour or cancelling the tour and obtaining a full refund as long as full payment has been received, provided that the major change is not because of force majeure. A major change includes significant change of accommodation, a change of resort to a lower category.
Force Majeure
Force majeure means we would have to cancel your travel arrangements in any way due to unusual and unforeseeable circumstances beyond our control and could not be avoided even if due care had been exercised. This includes war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, technical or maintenance problems with transport, closed or congested airports, health risks, epidemics, health risks, fire, changes imposed by cancellation or rescheduling of flights by an airline or aircraft type, or other similar events beyond the control of Anya Travel. Anya Travel is not liable for any penalty charges associated with non-refundable airfares, in the event of a change to a tour departure time, date or airport.
Anya Travel agreement with you
Once you have paid your deposit, or the full cost of your tour and received our confirmation invoice, the cost of your tour is guaranteed and will not be subject to any surcharges, unless levied by acts of parliament, government, airlines or other circumstances outside of ANYA TRAVEL control. We reserve the right to raise or lower our prices at any time before your booking.
When you book on line your tour details and the price shown on your online summary at the end of the booking process, are subject to confirmation by us, which will be sent by email to your nominated email address by 4pm the first normal working day after your booking has been done. The same confirmation terms will apply as well to all the activities or excursions you have requested in addition to your tour arrangements.
We do not guarantee any special requests at the time of booking, but will do our best to obtain any confirmation of any request before departure. ANYA TRAVEL cannot accept any liability for suppliers not complying with special requests, unless if your requests have been confirmed in writing by the supplier and a copy of this confirmation has been supplied to you.
If You cancel your booking
The client can cancel the booking at any time provided that the cancellation is put in writing to Anya travel by the person who did the booking (party leader). Written notification is essential even if verbal instructions of an intention to cancel have been given. Cancellation charge will be calculated apply form the day we receive your written instructions and on the basis of the total cost payable by the client to the day of departure, excluding any credit card charges and amendment charges. In this circumstance credit card charges and amendments are not refundable in the event of cancelling.
Charges are shown below
Days to Departure Date Charges
55 days or more Deposit, if applicable, an additional sum for any arrangements that incur an advanced cost.
55 days to 28 days 50% of the total cost of the tour
27 days to 15 days 90 % of the total cost of the tour
14 days 100% of the total cost of the tour
Please note that in some circumstance 100% cancellation charges will apply. Your cancellation may be covered under the terms of your insurance policy. If for any reason by a member of your party cancelling additional charges may apply to the rest of the parties booking (e.g. under occupancy)
If you change your booking
The client may wish to change their travel tour arrangements after booking. We will do our utmost to accommodate these changes although we cannot guarantee these requests as it may not always be possible. The request for the changes must be communicated in writing to Anya Travel and come from the party leader even if verbal notification has been given of the intended changes. An administration charge of £50 per person per amendment together with all cost incurred or imposed on us by our suppliers as a result of the changes will be payable in full by you as well as we have received the balance of your holiday in full. Any changes or alterations within 10 weeks of departure will be treated as a cancellation, and cancellation charges will then apply. In certain arrangements may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements
Our price promise
We reserve the right to increase or decrease the prices of unsold holidays at any time. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. The price of your chosen holiday will be confirmed at the time of booking. Once the price of your chosen holiday has been confirmed at the time of booking, then, subject to the correction of errors, we will only increase or decrease the price in the following circumstances. Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result in a change in the exchange rates used to calculate the cost of your holiday. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding credit card charges and any amendment charges), will we levy a surcharge. If any surcharge is greater than 10% of the cost of your holiday (excluding credit card charges and any amendment charges), you will be entitled to choose one of options:-
a) accepting the changed arrangements or
b) purchasing an alternative tour from us, if available or
c) cancelling the booking in which case you will receive a full refund of all your money’
You have 14 days from the issue date printed on the revised invoice showing the surcharge to tell us if you want to choose option (b) or (c) as set out above. If you do not tell us that you wish to choose either of these options within this period of time, we are entitled to assume that you do not wish to do so and will pay the surcharge. Any surcharge must be paid with the balance of the cost of the tour or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. We promise not to levy a surcharge within 30 days of departure. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.
Our responsibility for your Tour
(1) We accept for ensuring that your tour arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your tour arrangements are not supplied as described in our brochure or on our website, or prove deficient due to the fault of our employees, agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Furthermore, we will be responsible for what our employees, agents and suppliers do, or do not do, if they were at the time acting within the course of their employment or carrying out work we had asked them to do. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
(2) We will not be responsible for any injury, illness, death, loss (including loss of enjoyment), damage, expense, cost or other claim of any description whatsoever which results from: - - the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or - the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or - 'force majeure' as defined above.
(3) We limit the maximum amount we may have to pay you for any claims you may make against us in all cases to the full value of your tour arrangements.
(4) This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
(4) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis, is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Convention for the Unification of certain Rules for International Carriage by Air done at Montreal on May 28 1999, the Athens convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable international conventions and regulations are available from us on request. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier; any sums you receive from the carrier will be deducted from any amount due from ourselves.
(5) We will not accept responsibility for services or facilities which do not form part of our agreement with you or where they are not advertised in our brochure. For example any excursion or safari you book whilst on holiday, or any service or facility which your hotel/boat or any other supplier agrees to provide for you.
(6) The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. The fact that services or facilities fail to comply with local or UK guidance or advice shall not in itself mean that the services or facilities in question have not been provided with reasonable skill and care.
(7) This clause is intended to set out our obligations to you as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992. We will not accept any further or different liability than these Regulations impose. In addition, regardless of any contrary representations made by us, we only promise to use reasonable skill and care as set out above and we do not have any further or different liability to you.
(8) You must tell us and the supplier concerned about your claim or complaint as set out in complaints` clause . If asked to do so, you must transfer to us or our insurers any rights you have against whoever is responsible for your claim or complaint and provide ourselves and our insurers with all cooperation and assistance that may be reasonably required.
(9) We do not accept liability for:
(1) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you;
(2) any business losses.
Complaints
If the Client has a complaint about any of the tour arrangements the Client must bring it to the attention of the Tour leader or other representative of Anya Travel at the time so that they may use their best endeavours to rectify the situation and must confirm your complaint in writing. If you remain dissatisfied you must contact our UK duty officer on +44 0845 625 0595 in order that we are allowed the chance to find a reasonable solution. It is only if Anya Travel is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will result in the Client’s ability to claim compensation from Anya Travel be extinguished. Should the problem remain unsolved a complaint must be made in writing to Anya Travel within 7 days of the completion of the tour or all claim for compensation will be forfeited.
Prices and website accuracy
Whilst we make every effort to make sure our website information is accurate, we are only human and regrettably errors do occasionally occur. It is therefore possible that advertised facilities may be withdrawn or changed for reasons beyond our control. At certain times of the year, some facilities may be withdrawn and maintenance work may mean that a hotel limits services, such as air-conditioning, water supply, etc. Time permitting, we will notify you of any known changes or building work that would seriously impair your holiday enjoyment. This may mean at the time you come to book your tour the details of your chosen tour, including the price may have changed and therefore ensure you check all details with us.
Overseas standards
Please note, In some countries overseas, and especially in third world countries, services in hotels, restaurants and bars are often different as to what you may be use to in the UK. As a general rule, and published in well known travellers guides, plus recognized by seasoned travellers, That these requirements and standards will not be the same as the UK and shouldn’t be expected.
Surcharges
Anya travel reserves the right to increase the tour price or local payment/ funds to take into account, entrance charges, government action, and currency and transport costs. If the surcharge results in an increase of more than 10% of the tour price the client is entitled to cancel the booking within 7 days of notification of the surcharge and obtain a full refund.
Anya Travel Responsibilities
As with all holidays, there is an element of personal risk and exposure to potential hazards. All bookings are accepted with the understanding all risks and hazards are appreciated by the Clients and they undertake all tours, excursions and activities on own volition. Anya Travel or any Anya Travel employees cannot be held accountable for any injury to a client loss sustained or death of a client on holiday.
No compensation will be paid if any tour arrangements were adversely affected due to no fault of Anya Travel or its suppliers. Anya Travel is exempt from paying compensation if failure in the tour arrangements is due to force majeure, The Client’s fault, the action of someone unconnected with the tour arrangements or on which neither Anya Travel nor its suppliers could have anticipated or avoided even if all due care had been exercised.
Your responsibilities
(i) Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
(ii) You must be responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before you book your holiday or, if newly diagnosed, before date of departure. We can only accept your booking upon the clear understanding that we cannot be liable if you do not inform us of such a condition and an airline or cruise line refuses to accept you or any member of your party as a passenger.
(iii) You must be responsible for the behaviour of yourself and your party. We reserve reasonable discretion to refuse your booking or to remove you or a member of your party from any tour or holiday, if your demeanor or behaviour, or that of a member of your party, is disruptive, dangerous or annoying to other people. No refund or payment of any costs incurred by you will be made by us under these circumstances. Please note that you are subject to the laws of the country you visit and must respect local culture and customs.
Age, Fitness and Participation
All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their chosen tour as described in this brochure or as changed by the tour guide during the tour.
Clients agree to accept the authority and decision of Anya Travel employees, tour leaders, and agents whilst on tour with Anya Travel. If in the opinion of such person that the health or conduct of a Client before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour, the client may be excluded from all or part of the tour, without any refunds. In the case of ill health Anya Travel may make such arrangements as it sees fit and recover the costs from the Client.
If a Client is excluded from the tour as above or chooses to leave the tour of their own free will or leaves the tour due to ill health or any other reason there will be no refund of the tour price, extra services, surcharges, local payments/funds or any local surcharges. All services forming part of the whole package booked will be forfeited though may be recovered through travel insurance in some circumstances.
Scuba diving
Diving arrangements made on behalf of clients do not form part of your package holiday as they are additional arrangements made by us on your behalf direct with the Dive supplier. To ensure you are fit to dive before confirming and booking the Diving activities that you have requested us to arrange on your behalf you must consult your G.P. Your Diving contract is with the Dive Company notified to you and shown on your invoice. ANYA TRAVEL LIMITED only act as retail agents for the purposes of arranging the booking on your behalf. Please ensure that your travel insurance company provides adequate cover for persons learning to dive, as well as qualified divers. ANYA TRAVEL LIMITED cannot accept responsibility for clients who are unable to dive due to medical or insurance reasons. You will not be able to dive for a minimum of 24 hours prior to flying. A visa is required for diving in Sharm El Sheikh, this can be purchased at Sharm El Sheikh airport at an approximate cost of $15.00.
Lost property
If you discover that you have misplaced any property during your trip, please contact our Representative in resort, or our UK office, and we will endeavour to assist you in locating the item/s. Please be aware however, that it is your responsibility to ensure that your property is kept safe at all times. Anya Travel cannot accept liability for any items lost during your holiday.
Representation
Our local representatives are available to answer any questions that you may have about the resort, book excursions and assist with transfers or any problem you may encounter. A representative may not be based at your hotel and it may be necessary to liaise with our resort office — details will be provided with you brochure.
Passport, visa and immigration requirements
All passengers must be in possession of a FULL passport, valid for at least 6 months beyond the planned return date. In addition to this, visas may be required for some countries. We will give advice wherever possible, however, your specific passport and visa requirements and other immigration requirements are your responsibility, and you should confirm these with the relevant Embassies and/or Consulates. Holders of Full British passports can check visa and immigration requirements at www.ips.gov.uk/passport/index.asp , all other passport holders should ask our staff for the relevant Embassy and/or Consulate contact details. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Brochure / Website room descriptions and facilities
Photographs and descriptions of hotels and resort facilities are shown in good faith. Room descriptions are supplied by the hoteliers and in some cases we may sometimes refer to suites or deluxe accommodation. These are in general, larger rooms with additional features however this does not necessarily mean that the accommodation comprises more than one room. It is possible that occasionally facilities may be unavailable or limited, due to hotel maintenance, adverse weather conditions or seasonal restrictions etc. We have used all reasonable endeavours to ensure that nothing in our brochure is false or misleading at the time of going to press but reserve the right to change any brochure/website particulars before you book.
Where family rooms are available, occasional beds may be used, of the sofa or camp bed type. Please also bear in mind that specific requests made at the time of booking cannot be guaranteed.
Activities outside the package holiday arrangements and excursions
Local excursions or other activities that you may choose to book and pay for before you depart and purchase outside your package holiday arrangements, or you book and pay for whilst you are on holiday, are not part of your package holiday provided for by us, nor are we acting in any capacity save as retail booking agents for the provider of the service. For any excursion or other activity you book through our representative or with which you are assisted in arranging before departure or while on holiday, your contract will solely be with the supplier of the excursion or activity and not with Anya Travel Limited. We are not responsible for the provision of your excursion or activity or for anything that happens during the course of its provision by the supplier. Such excursions or activities are supplied subject to the conditions of contract of the actual supplier of the service and in accordance with local law.
These conditions are issued on the sole responsibility of Anya Travel and have been compiled with reasonable care: September 2012
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